Shipping & Returns

Shipping Australia Wide:

Get free standard shipping Australia-wide on all purchases over $250

Get free express shipping Australia-wide on all purchases over $500

$10 Standard Shipping

$15 Express Shipping

Pet Beds are excluded from fixed rate shipping due to their bulky size, please get in touch for a shipping quote on pet beds.

For orders within metro areas, please allow 1-3 business days for delivery.

For non-metro orders, allow up to 6 business days (10 business days for rural areas).

International Shipping:

$20 for shipping to New Zealand

$25 shipping for the rest of the world

Orders are generally dispatched within 24 hours of order placed. 

Our primary postage service is Australia Post Express. All orders
placed to PO Boxes or Parcel collect lockers will be sent with AusPost
Standard Service. All couriers are impacted by COVID-19 and may take slightly longer than usual.

Some countries may have duties, customs fees or taxes which are unfortunately out of our control. 


We offer refunds/credits on all full priced purchases up to 14 days after receipt of goods. Items must be returned new, unused and with all Juju & Co tags attached.

We do not offer free returns at this time.

Please send us an email at to notify us of your return. We will process refunds within 3 days of
receipt of package. Once processed, please allow up to 10 business days for the funds to reach your account. We recommend posting with a trackable service as Juju & Co does not take responsibility for lost packages being returned. 

Please post item(s) to:

Juju & Co 

PO BOX 854 

Strawberry Hills 

NSW 2012


Faulty items

Please email an image of the fault, along with your Proof of Purchase to for further review. We have a 6-week faulty claims period (please note:
this excludes general wear and tear), in which case we may offer repair, replacement or refund options. 

Please leave all tags and accessories on items until you are happy with your purchase. if you have any further queries please do not hesitate to contact us at or +61 414 356 936 

Monday-Friday 10am - 5pm.


A 10% GST charge is included in the retail price shown for orders shipping within Australia. 

There may be international taxes or customs fees which are not covered by Juju & Co. 


Prices are shown in Australian dollars. There is a currency conversion
option on the menu page, however all purchases are processed in AUD.


Due to leather being a natural product there may be slight variations
or imperfections in the grain or finish of the leather. These slight
imperfections occur in the tanning process add uniqueness and character.
Please be aware prior to purchase as no refund will be given as these
are not product faults.

Goods may vary in colour from batch to batch as well as from item to
item. We have done our best to display as accurately as possible the
colours of our products shown on this website. We cannot however
guarantee that your monitors display of the colour will be accurate.

Lost or Damaged Goods

If goods are lost or damaged during delivery, please contact us at within 7 working days of placing your order so that we can investigate the surrounding circumstances. 


Juju & Co goods are made to last. In the unlikely event you
have an issue with a defect in the material or workmanship within 12
months of purchase, please get in touch and we will assess for repair or

The warranty applies to products used under normal conditions
and for the purpose intended and doesn’t apply to damage caused by
normal wear and tear, or neglect.


Sales exclude our Fishers Weave Collection, gift cards, belts pet
accessories. Not to be used in conjunction with any other discount.
Prices as marked. Please see return policy for details. 


By accessing and using juju & Co website, you are consenting to the
terms and conditions of this site and the collection of information.
Juju & Co endeavours to keep information on the Juju & Co
website as accurate as possible. In the unlikely event that a price
shown on our website appears incorrect, we reserve the right to correct
the error which may result in an increase or decrease in price without
prior notice.