E-Gift Card
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Juju & Co gift card.
Simply enter your own email address at checkout, and forward the e-gift card to the lucky receiver.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Shipping
We offer $10 flat rate shipping Australia wide, and $25 international shipping. For pet beds we charge $25 shipping as it is a bulky item.
The challenges presented by the pandemic mean there may be some delays. These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your patience.
All packages will be shipped from our Waterloo warehouse in NSW. Items are sent in eco-friendly cardboard packaging and come with a luxe canvas dust bag.
Orders dispatched within 1-2 days of order placed.
For orders within the metro area, please allow 1-3 business days for delivery.
For non-metro orders, allow up to 6 business days (10 business days for rural areas).
Our primary postage service is Australia Post Express. All orders placed to PO Boxes or Parcel collect lockers will be sent with AusPost Standard Service. All couriers are impacted by COVID-19 and may take slightly longer than usual.
We recommend you check your country for any custom or duties taxes as we have no control over these charges.
Returns/Credits
We offer refunds/credits on all full priced purchases up to 14 days after receipt of goods. Items must be returned new, unused and with all Juju & Co tags attached.
Return postage is non-refundable.
To return an item you can either call or e-mail our team at contactus@jujuandco.com.au or on +61 414 356 936. We recommend you send returns with a trackable shipping service, as Juju & Co does not take responsibility for loss of items being returned. Post your item(s) to:
Juju & Co
PO BOX 854
Strawberry Hills
NSW 2012
Australia
Once items have been received please allow 3 business working days for the return to be processed.
Faulty items
We apologise if you have received an item not in perfect condition.
Please email an image of the fault, along with your Proof of Purchase to contactus@jujuandco.com.au for further review. We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we may offer repair, replacement or refund options.
Please leave all tags and accessories on items until you are happy with your purchase. if you have any further queries please do not hesitate to contact us at contactus@jujuandco.com.au or +61 414 356 936
Monday-Friday 10am - 5pm.
GST/Taxes
A 10% GST charge is included in the retail price shown.
Currency
Prices are shown in Australian dollars. There is a currency conversion option on the menu page, however all purchases are processed in AUD.
Products/Colours
Leather goods may come with slight imperfections and are a natural occurrence. We find these slight imperfections in the tanning process add uniqueness and character. Please be aware prior to purchase as no refund will be given as these are not product faults.
Goods may vary in colour from batch to batch as well as from item to item. We have done our best to display as accurately as possible the colours of our products shown on this website.
However, as the colours you see on your monitor, we cannot guarantee that your monitors display of any colour will be accurate.
Lost or Damaged Goods
If goods are lost or damaged during delivery, please contact us at contactus@jujuandco.com.au within 7 working days of placing your order so that we can investigate the surrounding circumstances.
Warranty
Juju & Co goods are made to last. In the unlikely event you have an issue with a defect in the material or workmanship within 12 months of purchase, please get in touch and we will assess for repair or replacement.
The warranty applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, or neglect.
Sales
Sales exclude our Fishers Weave Collection, gift cards and pet accessories. Not to be used in conjunction with any other discount.
Disclaimer
By accessing and using juju & Co website, you are consenting to the terms and conditions of this site and the collection of information. Juju & Co endeavours to keep information on the Juju & Co website as accurate as possible. In the unlikely event that a price shown on our website appears incorrect, we reserve the right to correct the error which may result in an increase or decrease in price without prior notice.
